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KILLER REWARDS FAQ SECTION
Killer Rewards officially launches April 12th.
We are currently testing rewards with online orders and training teams.
We appreciate your patience.
Have Questions?
WHAT MAKES UP THE KILLER REWARDS PROGRAM?
Membership costs nothing and includes:
- Free shareable fries + 2 sauces on next visit after sign up
- Free dessert on member’s birthday month
- Free dessert or fountain drink every 75 points
- Access to member-only offers throughout the year
HOW DO I REDEEM MY REWARDS?
There are 3 easy ways to redeem your Killer Rewards:
- Mobile App – Login, add item to cart, choose reward to redeem at check out screen.
- Dine in – Show your member barcode (mobile app home screen) or provide account phone number before you finish placing your order.
*Note: team members cannot add transactions to your account after the fact. - Online – Sign into your account before placing order. Available rewards will show as option at check-out screen.
HOW DO I ENSURE I EARN REWARDS EACH VISIT?
- Mobile App Orders– simply login in and begin order
- Online Orders – sign into account (top right corner of ordering menu) before completing order.
- Dine In – have team member scan your mobile app barcode when placing your order OR provide team member your phone number.
HOW SOON CAN I REDEEM MY SIGN UP OFFER?
Your sign up rewards (shareable fries + 2 sauces) will be delivered to your wallet within 24 hours after your first visit as a Killer Rewards member.
CAN I STACK REWARDS IN ONE VISIT
Rewards can be redeemed one / order.
HOW LONG ARE MY REWARDS GOOD FOR?
All rewards are delivered to the members wallet and expire 7-30 days after issue. Please see individual offers for expiry date. *Exception: birthday dessert is good for a one time use the entire month of the Killer Reward member’s indicated birthday month.
DO I NEED TO PURCHASE SOMETHING ELSE TO REDEEM MY REWARD?
No, your rewards are yours to redeem without other requirements unless specified in the offer.
HELP, I DIDN'T GET MY POINTS
Send a copy of your receipt, your reward #, and a quick explanation to [email protected]
HELP, I CAN'T REMEMBER MY REWARD #
No problem, you can access your account by:
- Mobile App – Log in, reward number is on the homepage
- Dine in – Provide team member your phone number before placing your order.
Online – access account here.
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