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KILLER REWARDS FAQ SECTION

WHAT MAKES UP THE KILLER REWARDS PROGRAM?

Membership costs nothing and includes:

  • Free shareable fries + 2 sauces on next visit after sign up
  • Free dessert on member’s birthday month
  • Free burger (up to $12) every 200 points
  • Access to member-only offers throughout the year

HOW DO I REDEEM MY REWARDS?

There are 3 easy ways to redeem your Killer Rewards:

  • Mobile App – Login, add item to cart, choose reward to redeem at check out screen.
  • Dine in – Show your member barcode (mobile app home screen) or provide account phone number before you finish placing your order. 
    *Note: team members cannot add transactions to your account after the fact.
  • Online – Sign into your account before placing order. Available rewards will show as option at check-out screen.

HOW DO I ENSURE I EARN REWARDS EACH VISIT?

  • Mobile App Orders– simply login in and begin order 
  • Online Orders – sign into account (top right corner of ordering menu) before completing order. 
  • Dine In – have team member scan your mobile app barcode when placing your order OR provide team member your phone number.

HOW SOON CAN I REDEEM MY SIGN UP OFFER?

Your sign up rewards (shareable fries + 2 sauces) will be delivered to your wallet within 24 hours after your first visit as a Killer Rewards member.

CAN I STACK REWARDS IN ONE VISIT

Rewards can be redeemed one / order.

 

HOW LONG ARE MY REWARDS GOOD FOR?

All rewards are delivered to the members wallet and expire 7-30 days after issue. Please see individual offers for expiry date. *Exception: birthday dessert is good for a one time use the entire month of the Killer Reward member’s indicated birthday month.

DO I NEED TO PURCHASE SOMETHING ELSE TO REDEEM MY REWARD?

No, your rewards are yours to redeem without other requirements unless specified in the offer.

HELP, I DIDN'T GET MY POINTS

Send a copy of your receipt, your reward #, and a quick explanation to [email protected]

HELP, I CAN'T REMEMBER MY REWARD #

No problem, you can access your account by: 

  • Mobile App – Log in, reward number is on the homepage
  • Dine in – Provide team member your phone number before placing your order.  

Online – access account here.

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