KILLER REWARDS FAQ SECTION
WHAT MAKES UP THE KILLER REWARDS PROGRAM?
Membership costs nothing and includes:
- Free shareable fries + 2 sauces on next visit after sign up
- Free dessert on member’s birthday month
- Free burger (up to $12) every 200 points
- Access to member-only offers throughout the year
HOW DO I REDEEM MY REWARDS?
There are 3 easy ways to redeem your Killer Rewards:
- Mobile App – Login, add item to cart, choose reward to redeem at check out screen.
- Dine in – Show your member barcode (mobile app home screen) or provide account phone number before you finish placing your order.
*Note: team members cannot add transactions to your account after the fact.
- Online – Sign into your account before placing order. Available rewards will show as option at check-out screen.
HOW DO I ENSURE I EARN REWARDS EACH VISIT?
- Mobile App Orders– simply login in and begin order
- Online Orders – sign into account (top right corner of ordering menu) before completing order.
- Dine In – have team member scan your mobile app barcode when placing your order OR provide team member your phone number.
HOW SOON CAN I REDEEM MY SIGN UP OFFER?
Your sign up rewards (shareable fries + 2 sauces) will be delivered to your wallet within 24 hours after your first visit as a Killer Rewards member.
CAN I STACK REWARDS IN ONE VISIT
Rewards can be redeemed one / order.
HOW LONG ARE MY REWARDS GOOD FOR?
All rewards are delivered to the members wallet and expire 7-30 days after issue. Please see individual offers for expiry date. *Exception: birthday dessert is good for a one time use the entire month of the Killer Reward member’s indicated birthday month.
DO I NEED TO PURCHASE SOMETHING ELSE TO REDEEM MY REWARD?
No, your rewards are yours to redeem without other requirements unless specified in the offer.
HELP, I DIDN'T GET MY POINTS
Send a copy of your receipt, your reward #, and a quick explanation to [email protected]
HELP, I CAN'T REMEMBER MY REWARD #
No problem, you can access your account by:
- Mobile App – Log in, reward number is on the homepage
- Dine in – Provide team member your phone number before placing your order.
Online – access account here.
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